THE QUICK ANSWER
At hotel reception, say Dzień dobry. Mam rezerwację na nazwisko Nowak (Hello. I have a reservation under the surname Nowak). Replace the fictional surname with the name on your booking. If reception confirms the correct details, reply Tak, zgadza się (Yes, that is correct).
WORDS YOU CAN USE TODAY
10 useful phrases
Listen to the Polish, then try it aloud. Audio uses a synthetic Polish voice; no voice installation is needed.
Mam rezerwację na nazwisko Nowak.
I have a reservation under the surname Nowak.
Nowak is a fictional surname for practice. Use the surname on the reservation when you check in.
Na jakie nazwisko jest rezerwacja?
What surname is the reservation under?
A question you may hear at reception. Nazwisko means surname, not first name.
Pokój dwuosobowy na dwie noce.
A room for two people for two nights.
Reception may read back your booking like this. Dwuosobowy says how many people the room is for; it does not specify the bed arrangement.
Tak, zgadza się.
Yes, that is correct.
Use this only when the booking details match. Zgadza się confirms that something is right.
Poproszę dokument tożsamości.
An identity document, please.
A request you may hear from reception. Dokument tożsamości means identity document; dowód osobisty means national identity card.
Proszę bardzo, oto mój paszport.
Here you are; here is my passport.
In this situation, proszę bardzo accompanies handing something over. Paszport means passport.
Oto karta do pokoju.
Here is the room card.
Karta do pokoju is a room key card. You may instead hear klucz, meaning key.
Na którym piętrze jest pokój?
Which floor is the room on?
Na którym piętrze asks about the floor. A possible answer is Na drugim piętrze (On the second floor).
Czy śniadanie jest wliczone w cenę?
Is breakfast included in the price?
Ask about your particular booking. The question does not assume that breakfast is included.
Miłego pobytu!
Enjoy your stay!
A friendly closing you may hear from hotel staff. Dziękuję (Thank you) is a suitable reply.
Practise conversations aloud with feedback in Movoza.
Find the booking with mam rezerwację
Dzień dobry is a polite, neutral greeting at reception. Follow it with Mam rezerwację na nazwisko Nowak. Mam means I have; the dictionary form rezerwacja becomes rezerwację after mam. Learn the whole phrase so the ending is ready when you need it.
Listen for Na jakie nazwisko jest rezerwacja? You can give the surname alone, Nowak, or use the complete reservation phrase. This is about the name on the booking: it may differ from the name of the person speaking. Use fictional details while practising.
Confirm the room and the length of the stay
Pokój dwuosobowy is a room for two people. It does not tell you whether there is one double bed or two separate beds. Reception may add na dwie noce (for two nights). For one night, the phrase is na jedną noc; for three nights, na trzy noce. The complete phrases help you hear the change from noc to noce.
When the details are correct, say Tak, zgadza się. If they are wrong, avoid confirming automatically. For example, Nie, na dwie noce means No, for two nights and can correct the length of the stay. Poproszę dokument tożsamości is another phrase to recognise; the dialogue uses a passport as its example document.
Understand the room card and ask one useful question
Oto karta do pokoju means Here is the room card. To find out the floor, ask Na którym piętrze jest pokój? Learn the question and a short answer together: Na drugim piętrze means On the second floor. If you also need directions, Gdzie jest winda? means Where is the lift?
Czy śniadanie jest wliczone w cenę? checks whether breakfast is included in your booking. Tak, jest wliczone means Yes, it is included; Nie, jest dodatkowo płatne means No, it costs extra. The answer in the dialogue belongs only to that fictional stay. Finish with Dziękuję when reception wishes you Miłego pobytu!
PUT IT TOGETHER
A short conversation
Read both parts. Then cover the English and try your reply aloud.
- Receptionist
Dzień dobry. Na jakie nazwisko jest rezerwacja?
Hello. What surname is the reservation under?
- You
Dzień dobry. Mam rezerwację na nazwisko Nowak.
Hello. I have a reservation under the surname Nowak.
- Receptionist
Pokój dwuosobowy na dwie noce. Czy to się zgadza?
A room for two people for two nights. Is that correct?
- You
Tak, zgadza się.
Yes, that is correct.
- Receptionist
Poproszę dokument tożsamości.
An identity document, please.
- You
Proszę bardzo, oto mój paszport.
Here you are; here is my passport.
- Receptionist
Dziękuję. Oto karta do pokoju.
Thank you. Here is the room card.
- You
Na którym piętrze jest pokój?
Which floor is the room on?
- Receptionist
Na drugim piętrze.
On the second floor.
- You
Czy śniadanie jest wliczone w cenę?
Is breakfast included in the price?
- Receptionist
Tak, jest wliczone. Miłego pobytu!
Yes, it is included. Enjoy your stay!
- You
Dziękuję bardzo.
Thank you very much.
YOUR TURN
One small speaking challenge.
Use the fictional booking under Nowak for two nights. Cover the English and answer the receptionist’s name question. Then confirm the stay and ask about breakfast. On a second round, practise correcting a wrong duration with Nie, na dwie noce.
Reception asks Na jakie nazwisko jest rezerwacja? Your fictional booking is under Nowak. Which reply gives that information?
Show the answer
Mam rezerwację na nazwisko Nowak. Na jakie nazwisko asks for the surname on the reservation. Mam rezerwację na nazwisko Nowak supplies it; Tak, zgadza się only confirms details already given.
Now say Mam rezerwację na nazwisko Nowak. aloud.
